[Segreteria.iii] Your order is on its way!

[Big Apple Buddy]

##- Please type your reply above this line -##

Your request (2834482) has been updated. To add additional comments, reply to this email.
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Big Apple Buddy, Nov 19, 2021, 16:38 EST

 Hi Universita'

 I just wanted to let you know that your order (#S070821-1692865-7491567) is on its way to Italy!

 You can track the parcel with FedEx using tracking number 286347549241.

 Please note that it can take up to 24 hours for the shipping status to update.

 If you are required to pay customs charges/import taxes, FedEx will contact you with payment instructions.

 Enjoy the rest of your week!

 Cheers

**Phillis Chan**
Co-Founder | Big Apple Buddy

www.bigapplebuddy.com

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Big Apple Buddy, Nov 16, 2021, 13:00 EST

Hi Angela

I just wanted to let you know that your order (S062821-5679283-2106074) is on its way to Italy!

 You can track the parcel at https://www.fedex.com/en-us/tracking.html using tracking number 286189175547.

Please note that it can take up to 24 hours for the shipping status to update.

If you are required to pay customs charges/import taxes, FedEx will contact you with payment instructions.

I hope you have a great week ahead!

Cheers

**Phillis Chan**
Co-Founder | Big Apple Buddy

www.bigapplebuddy.com



 ![](https://ticket.agent-helper.com/me?tid=2834482&ts=2021-11-16T16:23:33Z&aid=115514744971&oid=bigapplebuddy&uuid=badd1c83-2537-420b-a3b7-beabaa7548f4)

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Big Apple Buddy, Nov 16, 2021, 11:23 EST

Hi Angela

Many thanks for the confirmation!

We'll be in touch shortly with the tracking details for your package :)

If there's anything else we can assist you with in the meantime, please let me know.

Thank you so much for your patience!

Cheers

Phillis Chan
Co-Founder | Big Apple Buddy

www.bigapplebuddy.com



 ![](https://ticket.agent-helper.com/me?tid=2834482&ts=2021-11-16T08:01:29Z&aid=115514744971&oid=bigapplebuddy&uuid=b1682fe3-d1b9-465d-9dfd-054d0a829418)

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Big Apple Buddy, Nov 15, 2021, 14:57 EST

Hi

I hope you're well!

I just wanted to let you know that your Azure Kinect has arrived at our facility.

Unfortunately, Microsoft was experiencing some production delays due to the global chip shortage so the package reached us a little later than scheduled - apologies for the inconvenience.

If you could please confirm that the below shipping details are still correct, that would be great:


**UNIVERSITA' DI PAVIA DIP. ING. INDUSTRIALE E INF.
VIA FERRATA 5
PAVIA, 27100
Italy
+39 3409379075** ​

We'll prepare the item for shipment and will send across the tracking details once we hear back from you.

Thank you so much for your patience! If you have any questions in the meantime, please let me know. Look forward to hearing from you!

Cheers

Phillis Chan
Co-Founder | Big Apple Buddy

www.bigapplebuddy.com


 ![](https://ticket.agent-helper.com/me?tid=2834482&ts=2021-11-15T19:57:30Z&aid=115514744971&oid=bigapplebuddy&uuid=c735fb7e-6c58-4374-a440-ccd705e56702)



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